Privacy Policy

1. Introduction

COBDENS INTERSTATE TRANSPORT (ACN 661 086 111) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transport services or visit our website. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number, postal address)
• Business information (company name, ABN, business address)
• Payment information (credit card details, banking information)
• Shipment details (pickup and delivery locations, cargo descriptions)
• Communication records (emails, phone calls, support tickets)
• Website usage data (IP address, browser type, pages visited, time spent on site)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your transport service requests
• Communicate with you about your bookings and deliveries
• Process payments and maintain financial records
• Provide customer support and respond to inquiries
• Send you quotes, invoices, and service updates
• Improve our services and website functionality
• Comply with legal obligations and regulatory requirements
• Prevent fraud and enhance security
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

• Service providers who assist in our operations (payment processors, insurance providers)
• Subcontractors or partner transport companies when necessary for service delivery
• Legal and regulatory authorities when required by law
• Professional advisors (lawyers, accountants, auditors)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure servers, regular security audits, and restricted access to personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Financial records are retained for 7 years in accordance with Australian tax laws. After the retention period expires, we will securely delete or anonymize your information.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint about our handling of your personal information

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.

11. International Data Transfers

Your information is primarily stored and processed in Australia. If we transfer your information outside Australia, we will ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Complaints

If you have a complaint about how we have handled your personal information, please contact us first using the details below. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: